Frequently Asked Questions

Fireflow is based near Bridgwater and covers the surrounding Somerset area, including Burnham-on-Sea, North Petherton, Taunton, Wellington and nearby villages. If you are not sure whether you are in our area, just call 07494 795906 and we will let you know.

Yes. Brad is a Gas Safe registered engineer and Fireflow is also OFTEC registered. Every gas job is carried out safely and to the legal standards required, and you are welcome to ask to see the Gas Safe ID card at any time.

Yes. We offer genuine 24/7 emergency callouts across Bridgwater and the surrounding Somerset area. If you have no heating or hot water, call 07494 795906 at any time and we will respond as quickly as we can.

Yes. We provide free, no-obligation quotes on boiler installations and most work. Call us or send an enquiry and we will come back to you with a clear, fixed price with no hidden extras.

We accept bank transfer, all major debit and credit cards, and cash. Payment is usually taken on completion of the work, and for larger installation jobs we are happy to discuss the details with you in advance.

You get a reliable, no-nonsense service from a local engineer who turns up when promised, communicates clearly, and gets the job done properly first time. A lot of our work comes from repeat customers and recommendations, which says everything about the level of service.

Boiler installations typically start from around £2,500, but the final price depends on your property, system type, and how much work is involved. We always carry out a proper assessment and give you a clear, fixed quote before any work begins, with no surprises.

Most standard boiler replacements are completed within one day. More complex jobs, like system conversions or relocating a boiler, can take two to three days. We will let you know exactly what to expect upfront so you are not left without heating longer than necessary.

We handle everything from start to finish: removing your old boiler, installing the new one, upgrading any necessary pipework, and fully testing the system. Once complete, we show you how everything works and make sure your heating is running safely and efficiently.

Many of the boilers we install come with manufacturer warranties of up to 12 years, depending on the make and model. We will explain the exact warranty terms before you commit so you know precisely what is covered.

Yes. Removing and disposing of your old boiler is included as part of the installation. We disconnect the old unit, take it away, and dispose of it responsibly, so there is nothing for you to arrange separately.

A standard boiler service is £80, with any parts needed charged separately. You will always be told upfront if anything needs replacing, so there are no hidden costs.

You should have your boiler serviced once a year to keep it running safely and efficiently. Annual servicing also helps prevent breakdowns and keeps your manufacturer warranty valid.

A full boiler service includes checking all key components, cleaning essential parts, testing for safe operation, and making sure everything is running efficiently. It is designed to catch small issues before they turn into expensive repairs.

Yes. Most manufacturers require an annual service to keep the warranty valid. Booking a yearly service with a Gas Safe registered engineer protects that cover and keeps your boiler running at its best.

Autumn is a popular time to book, ready for the colder months when your heating works hardest. That said, a service is worthwhile at any time of year to keep your boiler safe and efficient.

Boiler repairs start with a £90 diagnostic, which includes the first hour. After that, labour is £70 per hour plus any parts required. You will always get a clear explanation and price before any repair goes ahead.

We aim to attend as quickly as possible, often the same day or next day, especially for no heating or hot water. Many faults can be fixed on the first visit, depending on the issue and parts availability.

It depends on the age, condition, and cost of the repair. If your boiler is older or keeps breaking down, a replacement can often be more cost-effective long term. We will always give honest advice on the best option for you, not just the most expensive one.

Yes. We offer 24/7 emergency callouts across Bridgwater and the surrounding Somerset area. If you lose heating or hot water, call 07494 795906 at any time and we will get to you as quickly as we can.

Yes. We have hands-on experience with all the major boiler brands and carry common spare parts to give you the best chance of a first-visit fix. If a manufacturer-specific part is needed, we will source it as quickly as possible.